Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Conditions
Please read conditions below. If all conditions are not met, ViewPTCam.com reserves the right to refuse the return or to charge a minimum 15% restocking fee.
* All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories.
* The retail value of any free items you keep will be deducted from your reimbursement total.
* ViewPTCam.com is not responsible for personal data or items left in returned merchandise.
* ViewPTCam.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
* Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
* ViewPTCam.com can only refund the original purchase price.
* Shipping fees are nonrefundable.
Manufacturer's warranty is one (1) year from date of purchase. Any defect not caused by customer we will replace a new one directly. Customer needs to send picture or video for us (ViewPTcam.com) to tell whether this defect is caused by product itself or customer. If customer damage the camera and looking for repair, can send us the repair detail and we will issue a quotation to customer. Upon approval for repair or return, customer will ship camera to ViewPTcam.com's US official distributor.
To start a return, you can contact us at telly@paradigmnetmedia.com. Please note that returns will need to be sent to the following address:
Paradigm Net Media, Inc.
1812 W. Burbank Blvd.
#811
Burbank, CA 91506
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at telly@paradigmnetmedia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at telly@paradigmnetmedia.com.